Q: How do I Contact www.TheFameFrame.com?

A: Our preference is via email at: customerservice@thefameframe.com  We answer emails quickly, usually within hours, always with 24 hours. You can reach us by phone, fax, or mail at :

The FrameWerkz, Inc. 
1258 Holly Cove Dr. 
Jupiter, Fl 33458    
customerservice@thefameframe.com 
Phone: 561-972-0042 Fax: 561-575-1733

Q: What are the shipping costs?                                                                                                                 

A: Shipping rates are based on standard ground shipping to the contiguous 48 U.S. States. Alaska, Hawaii, and Puerto Rico and Canada are additional. Please see the price list or email us for a quote, be sure to provide an address and quantity you intend to order.           

Q: How long until I receive my order?                                                                            

A: In-stock items ship via UPS or FedEx ground within 48 hours of receiving your order. Standard ground service requires 5-10 business days for delivery. Please allow an extra day, if placing an order over the weekend or on a major holiday. Custom Fame Frames may take an extra day or two to ship. Tracking Numbers are available 24 hours after shipment - please check the Track Shipment Page to check on your order.

Q: Do you ship internationally?                                                                                      

A: We are happy to ship internationally, please email us at customerservice@theframefame.com for a quote. Please be sure to provide an address and quantity you intend to order.

Q: What is your return policy?                                                                                         

A: Return Policy: If for any reason you are unsatisfied, please e-mail us a brief description why and we will make arrangements to correct the problem and/or authorize a refund or repair. Please don't settle for anything but total satisfaction. Please understand we are charitable, but not a charity, if a product is "as advertised" and is undamaged, we'll not be able to refund shipping costs.

Q: What is your Privacy Policy?                                                                                      

A: We are committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to customerservice@thethefameframe.com with "unsubscribe" as the subject line. TheFameFrame.com does not sell, trade or rent your personal information to others.

Q: Do you offer quantity or other discounts?                                                                   

A: See price list. For larger quantities or a custom project email or call us for a proposal. If you are with a school or charitable organization, please call us for special pricing.

Q: Will you customize The Fame Frame?                                                                       

A: Yes. Send us an email with your idea and we’ll get back to you with a quote. Here are a few ideas for uses for The Fame Frame: Reward Recognition- We can create cards to meet your needs; Sales Contests- Provide an empty frame, and challenge your sales team to fill in the blanks with prospects or new customers. One customer wrote the 'targets' in the opening and challenged the salespeople to fill in with the cards. Door Prizes-collect business cards upon arrival, insert the lucky winners cards and present! History Class-top performer wins a Fame Frame. We can send a custom card later, phone orders only. Don't forget we offer discounts to schools!

The Fame Frame is intended to be the perfect personalized gift for just about everyone. The Fame Frame was conceived to provide a somewhat humorous recognition for a few of our customers in a specific industry, and grew to include the many categories or personalized options we now offer. The cards are intended to parody the personality and sometimes are satirical. We hope the finished product contains the parody or satire your recipient enjoys. Parody is intended with each “Card” and Frame, of course some satire may be present. None of the actual “Cards” are original, and were created to recognize the industry or world achievements and/or historical impact of the personality, with a humorous slant. We hope you or your recipient enjoy The Fame Frame and will display it in a place of honor.

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